If the power connector light is on but you still have the problem, go to the Check the battery icon status on your Surface section. For more info, see What to do if your Surface power supply or charger doesn’t work. If the light continues to flash, you may need to replace the power supply. Remove the power connector from your Surface and check for damage or debris that could cause a bad connection. If the LED light remains off, you may need to replace your power supply. Make sure that the connector is fully clicked into the device, and then try moving the power supply to another wall outlet. The LED light should be on when your power connector is plugged into your Surface. Damage caused by use with products, not manufactured, licensed, or supplied by Microsoft is not covered under the hardware warranty. Use of incompatible or counterfeit accessories, batteries, and charging devices could result in damage to your device and pose a possible risk of fire, explosion, or battery failure leading to serious injuries, or other serious hazards. Some third-party accessories may be incompatible with your device or are potentially counterfeit, so we strongly recommend that you purchase and use original Microsoft or Microsoft-licensed devices or accessories only. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply. You can purchase Microsoft-licensed power supplies from the Microsoft Store.
We strongly recommend that you use only the genuine Microsoft or Microsoft-licensed power supply that came with your Surface or was purchased separately to charge the battery. If you see any damage to the charging port, power connector, or power cord, contact us. After your device has charged with the power supply for five minutes, again use the Surface Dock to continue charging. If your battery is completely drained, a Surface Dock may not be able to fully charge your device. Instead, use the power supply that shipped with the device.
#Allwinner tablet turn on tablet when charge windows#
Plugged in, charging (won't run on battery)įirst, check for things that might prevent your Surface or Windows from starting or the battery from charging. For example, if you experience the following issues:
Tip: Having problems with your Surface? Try fixing it with the Surface Diagnostic Toolkit.Īfter your Surface turns on, you may have a problem with your battery or with Windows recognizing your battery.
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